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Terms and Conditions

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Terms and Conditions

When you use this website, you’re agreeing to follow the rules outlined in our terms and conditions. If you don’t agree with these terms, please don’t use the website.

We recommend that all customers read our terms and conditions carefully before making an order to avoid any issues for both parties involved.

At Artfurnica, we aim to make your shopping experience as easy and trouble-free as possible. Please take a few minutes to go through these terms and conditions before placing an order. If you have any questions or need clarification, feel free to contact Artfurnica at info@artfurnica.com.

1. DELIVERY

We typically deliver orders in 4 to 5 working days, excluding busy periods like Christmas or sales events, which may cause slight delays. You’ll receive an email on the day of dispatch, and your items will be delivered by a reliable courier service between 9 am and 5 pm on working days (excluding weekends and holidays). If you’re not available, the courier will leave a card with their contact information so you can arrange a suitable delivery date. Please note that we can’t deliver to PO boxes. After receiving your order, please check everything within 3 working days to ensure it’s correct and in good condition. If there are any shortages or discrepancies, let us know.

Please note that next-day delivery isn’t possible; we need at least 3 days for delivery. Saturday deliveries are available but may incur extra costs based on the size and number of boxes. We only deliver to ground floor levels.

2. REFUNDS

We have a no-questions-asked refunds policy. If you return an item within 1 month of receiving it, we’ll refund the amount you paid or offer an exchange. However, please note that embroidered goods are non-refundable. Product images on the website are for illustration purposes, and actual products may vary slightly. We’ve made every effort to display colors accurately, but your monitor’s display may not match the actual product’s color.

3.RETURN OF GOODS

We accept returns within 1 month of purchase (extended indefinitely due to COVID-19). Items must be unused and in their original condition with all packaging, tags, and labels intact. If products are faulty or not as specified and reported within 14 days of purchase, we’ll replace or refund without hesitation. Customer-initiated returns may incur return shipping costs. Please note that made-to-order, embroidered, used, or custom-made items cannot be returned. We’re not responsible for inappropriate product use, such as excessive wear due to friction with synthetic fabrics.

4. USER INFORMATION

  • The information you provide when placing an order is referred to as “User Information.” By providing this information, you confirm that it’s accurate and agree to indemnify Artfurnica for any losses incurred due to incorrect information. Please review our Privacy Statement on this website for more details about how we collect and use User Information.

5. GENERAL ISSUES

Our products are available only to individuals who can enter legally binding contracts and are at least 18 years old. Engaging in illegal activities on this website may result in civil and criminal prosecution. While we aim to prevent inappropriate use of the website, we can’t guarantee it.

6. ORDERING GOODS

When you place an order on this website, it’s considered an offer to purchase specific goods at the specified price. Artfurnica reserves the right to accept or reject your offer for various reasons, including unavailability or pricing errors. Your contract with Artfurnica is established when we confirm your order by email and receive your payment.

7. BACK ORDERS

For out-of-stock items, you can opt for an email reminder or place a back-order with full payment. We’ll partially dispatch your order, and the balance will follow on the due date. Unpaid or incomplete orders are automatically deleted after 28 days. If issues prevent us from completing orders, we’ll refund and cancel orders if we don’t receive a response from the customer within 28 days.

8. PRICING

All prices on this website are in Euros and subject to change. You’re responsible for any applicable taxes or duties imposed by the government. VAT is clearly displayed with product prices. Only one offer or discount code can be used per transaction.

9. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

By using this website or purchasing goods from it, you agree to these Terms and Conditions. Artfurnica reserves the right to amend these terms at any time, with any changes taking effect immediately. Continued use of the website after changes constitutes your agreement to comply with the updated Terms and Conditions.

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